In case you’ve purchased a web hosting plan and you have certain queries with regard to a concrete function/feature, or in case you’ve experienced a certain difficulty and you require assistance, you should be able to touch base with the respective client care team. All hosting companies use a ticketing system regardless of whether they provide other methods of contacting them along with it or not, because of the fact that the fastest way to deal with a problem most often is to use a ticket. This model of communication renders the replies sent by both sides easy to follow and allows the help desk support team representatives to escalate the situation in the event that, for instance, a server admin has to step in. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you will have to have at least two separate accounts to get in touch with the customer support staff and to actually manage the hosting space. Incessantly switching from one account to the other may be a bore, not to mention the fact that it requires a lot of time for most hosting companies to answer ticket requests.

Integrated Ticketing System in Website Hosting

With a website hosting from our company, you’ll never have to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket while browsing through your files or updating different account settings. The ticketing system is being closely monitored 24-7-365 by our support engineers and the ticket response time is maximum sixty minutes, but it rarely takes more than 20 minutes to receive help. Unlike other hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you wish and ask for info in relation to any billing or technical issue. Additionally, you can read a variety of help articles, which will help you handle the most common challenges on your own.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it more efficient to manage everything in one single place, which is the reason why we’ve implemented a ticketing system into the in-house developed Hepsia hosting Control Panel, which is offered with each and every semi-dedicated server package. This will allow you to handle the communication with our tech support staff along with your web content, which implies that you will not have to remember one more login name for another admin interface. You will be able to post a new ticket or to track the status of an old one with less than a few clicks of the mouse whilst you’re browsing the files hosted in your account. On top of that, you can search through older tickets using a smart search functionality or take a look at relevant knowledgebase articles, which provide solutions to commonly encountered challenges. The inbuilt ticketing system is strictly monitored 24/7 with the maximum ticket response time being just 60 minutes, so there will always be somebody to help you out.