The customer support that you can get from your website hosting company is very important, no matter if you have pre-sales questions and you're not a customer yet, or you have a technical issue with an existing account. Prompt and correct info regarding a question or a problem can save you lots of time and efforts, not mentioning that this could often be a sign that you are ordering from an actual website hosting provider not from some reseller. When you obtain a hosting account from a company that doesn't own its servers and it can't access them immediately, it's likely that you will wait for a couple of days so as to get an answer to any kind of question, so your sites may stay offline for a long time. However, a supplier that provides numerous options for communication and has a support team that is available all the time will assist you to right away and help you limit or fully avoid any downtime and potential losses.

24/7 Customer Support in Website Hosting

We acknowledge the importance of getting assistance in a timely manner, that's why our website hosting services include 24/7 tech support along with various ways of contact. If you don't have an account yet, you can call us or use our live chat and talk to a live agent, so as to learn more about our services or check if our servers meet the system requirements for your websites. As a result, you won't end up getting a service which you can't use. In case you already have an account with us, you can open a support ticket in your Hepsia hosting Control Panel when the issue is strictly technical or it requires additional analysis. In contrast to the vast majority of suppliers out there, we respond to all tickets within an hour, so you will not have to wait for a whole day. Our support services can be used round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

You're able to test our support services even before you aquire a semi-dedicated server account from our company as we have telephone and live chat support for billing, pre-sales and common queries. Our agents can assist you to find the perfect package or give you info about our servers, so as to verify if the system requirements for your sites are met. When you're an existing client, you can also get in touch with us through electronic mail or through our ticketing system, which can be accessed from the Hepsia hosting Control Panel. We warrant that every time you employ these 2 methods of correspondence, you'll get a reply within less than 1 hour and that’s 24/7, which includes weekends and official holidays. If you have used the hosting services of other suppliers, even large ones, you can compare the response time as it ordinarily takes an entire day for them to take care of a ticket.

24/7 Customer Support in VPS

Every single virtual private server plan that we provide features 24/7 customer and technical support, which means that if you experience any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you are able to contact us anytime, even weekends and holidays. For your benefit, we supply different means of communication - phone support with several local numbers internationally, live chat, emails plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech problems as it will be easier to track what is going on. The maximum guaranteed response time for all email messages and tickets is sixty minutes, but it hardly ever takes that long to get assistance. In case you obtain the Managed Services upgrade that we provide, our administrators can also assist you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Hosting

We are aware how important it is to get timely support in general, let alone when you operate a whole server, so each and every dedicated server that we supply features 24/7 support with one-hour response time warranty whatever the problem. This service is free of cost for any difficulties with the server or the software that was installed from our admins through the setup, so you are able to contact us as many times as you'd like, even during holidays. You could either open a ticket from the billing area or you could send an e-mail message, and the actual reply time for either of these rarely surpasses thirty minutes as we have administrators available twenty-four-seven. In case you want general information about our servers or you've got some billing question/issue, you may also call one of the local telephone numbers we have on three continents or you could take advantage of our live chat service and talk to a representative online. For third-party software assistance, we provide a Managed Services upgrade, which you will be able to add to your server plan through the billing Control Panel.