Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • We provide a one–hour response time warranty for each support ticket or e–mail that you send to our technical support team. We will speedily answer all the common questions and forward the matter to our admins if any additional assistance is needed. If you make use of the Administration Services package, we’ll execute any of the included server administration services at a time that has been agreed upon in advance.

  • Top quality support service

  • An Outstanding Help Desk Support Service

  • Should you require assistance while using the Site Control Panel or with any of the applications that we have installed on the server for you, do not hesitate to reach the technical support staff anytime via the ticketing system. What’s more, in case you need assistance managing your dedicated server, you can order our Administration Services package, that includes weekly Operating System updates, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, backup disk space, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • Each Linux dedicated hosting server is fitted out with our charge–free Site Control Panel, which boasts an extensive knowledgebase plus a selection of educational video tutorials. Whenever you require help while working with the Site Control Panel, just push the Help or Videos buttons in the upper right corner.